What is there a fee difference for NDIS participants?

The National Disability Insurance Agency (NDIA) has not adjusted benchmark prices for occupational therapy services in several years, despite the rising costs associated with running our business. While we are unable to modify rates for plan managed clients, we have slightly increased rates for private and self-managed NDIS clients. This adjustment aims to better align with the quality of care we strive to provide and the necessary expenses of operating our allied health business. Your understanding in this matter is greatly appreciated.

How do I know if OT is for me?

Occupational Therapy (OT) can be beneficial if you're experiencing challenges that affect your ability to engage in daily activities or manage your mental health effectively. Here are some signs that OT may be helpful for you:

• Difficulty Managing Daily Tasks: If you find it challenging to complete everyday activities such as self-care routines, household tasks, or work-related responsibilities due to physical, cognitive, or emotional barriers.

• Struggles with Mental Health: OT can support individuals coping with anxiety, depression, trauma, or other mental health conditions by developing coping strategies, improving self-regulation skills, and fostering a sense of well-being through therapeutic activities.

• Recovery from Injury or Illness: If you're recovering from an injury, illness, or surgery that has impacted your ability to perform daily activities independently, OT can help you regain function and improve quality of life.

• Developmental Delays or Disabilities: For adolescents or adults with developmental delays, learning disabilities, or physical disabilities, OT offers interventions to enhance skills necessary for participation in school, work, and social activities.

• Challenges with Focus or Attention: Individuals struggling with attention deficits, organisational difficulties, or sensory processing issues can benefit from OT interventions aimed at improving concentration, executive functioning, and sensory integration.

• Seeking Support for Aging-related Changes: As we age, changes in physical abilities or cognitive functions may impact our ability to maintain independence. OT can provide strategies and adaptations to support aging adults in living safely and comfortably at home.

• Desire to Enhance Quality of Life: If you're motivated to improve your overall quality of life, OT can help you identify meaningful goals, develop skills to achieve them, and foster greater satisfaction in daily activities.

If you're unsure whether OT is right for you or have specific questions about how OT can address your needs, I encourage you to reach out. Together, we can discuss your concerns and determine how OT services can support you in achieving your goals and improving your well-being.

Cancellations & Rescheduling

At Wellwise OT, we understand that unforeseen circumstances may arise that require you to reschedule or cancel your appointment. To ensure we can accommodate all clients effectively, we have established the following cancellation policy:

• Notice of Cancellation/Rescheduling: Please notify us at least 3 business days’ in advance if you need to cancel or reschedule your appointment. This allows us to offer the appointment to another client who may be in need of services.

• Late Cancellations or No-Shows: Appointments cancelled with less than 3 business days’ notice or missed without prior notice (no-shows) will incur a cancellation fee equivalent to the cost of the scheduled session.

• Emergencies: We understand that emergencies can happen. If you are unable to provide 3 business days’ notice due to an emergency, please contact us as soon as possible so we can discuss your situation.

• Payment of Fees: Cancellation fees must be settled before your next scheduled appointment. Payment can be made through debit/credit card or bank transfer.

• Policy Consistency: Habitual late cancellations or no-shows may impact our ability to schedule future appointments.

We strive to maintain a welcoming and supportive environment for all clients while respecting the time and commitment involved in providing quality therapy services. Your adherence to this policy helps us ensure that we can continue to serve you and other clients effectively. If you have any questions or need assistance with your appointment, please don’t hesitate to reach out. We truly appreciate your understanding and cooperation.